Listen Live Help
Q. The player doesn’t appear to be playing anything?
A. First of all make sure that you haven’t got any other instances of the player open. Check that you’ve not got the listen live window open more than once as only one instance of the player can run at any one time.
Q. The player isn’t buffering or it’s reached the end of what appears to be the alloted playing time?
A. You are best to listen to the stream using a desktop media player. This is due to your internet connection and may be resolved by listening using a desktop media player – see more information below.
Q. I can’t see the player when I launch the listen live window?
A. The player requires the Adobe Flash plug-in to be installed on your browser in order to listen. You can check if you have the latest version of Flash installed on the Adobe website. If you’re still having problems, try listening in a desktop media player – see more information below.
iTunes & other desktop media players
Having problems with the Listen Live Player or want to listen to Scratch without opening your internet browser? Open the following web address to open our 128kbps stream in your desktop media player:
http://live.scratchradio.co.uk:8000/ (128kbps MP3 stream)
Alternatively, you can copy this link into iTunes by following these steps:
Advanced > Open Stream > Copy link > Ok
The Geeky Bit
We stream Scratch straight from the studio using the Shoutcast DNAS software. Our stream is encoded using an MP3 codec, which means that you can listen to Scratch in wide range of media players – both desktop and portable.
For the proper geeks out there, you’ll be pleased to hear that our stream dynamically adjusts the bitrate as per the number of listeners. For the most-part, the stream will be equivilent to FM quality or higher.
Still having problems connecting? Try updating your internet browser or media player, or drop an email to firstname.lastname@example.org